Financial Policy Statement*
We at Shoreline Eyecare, are committed to providing you with the highest quality service available. We ask that you carefully read and sign the following policy. Please be advised that, as your eye care provider, our relationship is with you and not your insurance carrier. As a courtesy to you, we will check your insurance benefits on your behalf as well as file your claim with the insurance company. However, you are the sole responsible party for all charges incurred and guarantee payment thereof. If we are contracted with your insurance company, including Medicare, we will accept the assignment. Please note, Medicare does not cover routine eye exams or refractions. You will be responsible for your payment portion at the time of service. Failure to provide necessary referrals and/or authorizations or failure to provide current, accurate billing information will result in all charges for services becoming the sole responsibility of the patient/responsible party. We encourage you to check with your insurance carrier and understand your benefits, coverage, and responsibility prior to your visit. All co-pays, co-insurances, deductibles, and contact lens fees are due and payable at the time service is rendered. Most insurance plans do not cover contact lens-related services. The contact lens fee will cover fitting, evaluation, and follow-up services for up to 60 days after your initial visit and is non-refundable. If we do not have a contractual obligation with your insurance company, you are responsible for 100% of the payments at the time services are rendered.
Refund/Return Policy: No refunds are made on clinical procedures or services including eye examination, refraction, contact lens-related evaluation/fitting, and medical office visits. For optical products such as frames, we offer a 14-day exchange guarantee from the date of dispense given that the frame is in its original condition. For prescription lenses, we offer a 90-day exchange guarantee. We will remake your lenses in a different material and/or design given that progressive lens wearers have given at least 14 days to adjust. Unopened, undamaged, unexpired boxes of contact lenses can be returned for store credit towards glasses or exchanged within 90 days from the date of dispense. Opened and/or damaged boxes of contact lenses are non-refundable.